25/05/2022

AFTER-SALES SERVICE SUPPORT – 8mth fixed term contract

Location: Noisy Le Grand (93) – FRANCE
Function: Customer and After-Sales Service 
Local Org Unit: Customer Service 
Reporting Line: Operation & Customer Service Manager
Level / Seniority: Junior Level
Employment Contract Type: 8 Months contract; Full-Time 

Education - Strong technical background (BAC+2) in Electrical/Electronic Engineering or equivalent work experience.
Languages - Fluent English knowledge (B2 or superior), French mandatory.
Experience – At least 3 years of professional experience in Customer Service or After-Sales management in an industrial environment. Experience in inverters and/or charging stations is strongly desired. 

JOB SUMMARY AND SCOPE
Within the Customer Service and After-Sales Service Teams, he/she will manage the intervention services, investigate the pre-invoicing requests of the service partners and ensure that they comply with the procedures. Versatile you will provide support to teams for specific cases and back-up needs.

ACTIVITIES

  • Assign missions to service Partners daily according to the optimum cost / deadline
  • Validate Partners’ compensation requests by verifying the accuracy and completeness of the information transmitted in accordance with the procedures, then enter them in SAP.
  • Help return logistics by actively participating in reminders and follow-up on the return of defective units/materials to Partners
  • Coordinate and update the monitoring with internal and external Partners of preventive intervention plans (specific project)
  • Participate in the deployment of new functionalities of the SAV (Sales Force) management tool to automate and manage the intervention flow.
  • Manage specific flow files and participate in back-up / reinforcement of service activities (Sale Administration, parts management, etc.).

TECHNICAL SKILLS 
MUST HAVE 

  • Good knowledge of IT tools (SAP + office automation) and CRM (SalesForce.com)
  • Proficiency in MS Office

BEHAVIOURAL SKILLS 

  • Reactive, autonomous, rigorous and you are customer oriented.
  • Strong culture for personal safety issues and customer satisfaction / quality orientation.
  • “Hands-on” approach, problem solving attitude
  • Demonstrate a keen sense of service and responsibility, rigor and responsiveness, leadership in teamwork. 
  • Highly motivated, willing to learn, self-driven, teamwork predisposition.
  • Ability to effectively manage multiple stakeholders, internally and externally.

Professionals aligned with requested profile will be contacted; we thank in advance the other candidates, who will not be given direct feedback, we will keep their profiles highlighted for future opportunities.
FIMER promotes an equal opportunity and diverse environment – all applications from talented individuals are welcome!