Location: Noisy Le Grand (93) – FRANCE
Function: Customer and After-Sales Service
Local Org Unit: Customer Service
Reporting Line: Operation & Customer Service Manager
Level / Seniority: Junior Level
Employment Contract Type: 8 Months contract; Full-Time
Education - Strong technical background (BAC+2) in Electrical/Electronic Engineering or equivalent work experience.
Languages - Fluent English knowledge (B2 or superior), French mandatory.
Experience – At least 3 years of professional experience in Customer Service or After-Sales management in an industrial environment. Experience in inverters and/or charging stations is strongly desired.
JOB SUMMARY AND SCOPE
Within the Customer Service and After-Sales Service Teams, he/she will manage the intervention services, investigate the pre-invoicing requests of the service partners and ensure that they comply with the procedures. Versatile you will provide support to teams for specific cases and back-up needs.
ACTIVITIES
- Assign missions to service Partners daily according to the optimum cost / deadline
- Validate Partners’ compensation requests by verifying the accuracy and completeness of the information transmitted in accordance with the procedures, then enter them in SAP.
- Help return logistics by actively participating in reminders and follow-up on the return of defective units/materials to Partners
- Coordinate and update the monitoring with internal and external Partners of preventive intervention plans (specific project)
- Participate in the deployment of new functionalities of the SAV (Sales Force) management tool to automate and manage the intervention flow.
- Manage specific flow files and participate in back-up / reinforcement of service activities (Sale Administration, parts management, etc.).
TECHNICAL SKILLS
MUST HAVE
- Good knowledge of IT tools (SAP + office automation) and CRM (SalesForce.com)
- Proficiency in MS Office
BEHAVIOURAL SKILLS
- Reactive, autonomous, rigorous and you are customer oriented.
- Strong culture for personal safety issues and customer satisfaction / quality orientation.
- “Hands-on” approach, problem solving attitude
- Demonstrate a keen sense of service and responsibility, rigor and responsiveness, leadership in teamwork.
- Highly motivated, willing to learn, self-driven, teamwork predisposition.
- Ability to effectively manage multiple stakeholders, internally and externally.
Professionals aligned with requested profile will be contacted; we thank in advance the other candidates, who will not be given direct feedback, we will keep their profiles highlighted for future opportunities.
FIMER promotes an equal opportunity and diverse environment – all applications from talented individuals are welcome!