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08/09/2021

SERVICE ENGINER - JORDAN

Location: Amman, Jordan
Function: Service
Local Org Unit: Service
Reporting Line: Country Manager
Level / Seniority: Medium level
Employment Contract Type: Permanent; Full Time

Education – Diploma or Degree in Mechanical, Electronic or Electrical Engineering or equivalent certification/training with 3 years’ experience servicing high voltage electronic equipment
Languages – Fluent in Arabic and English knowledge 
Experience - Minimum 3 years’ experience in industrial onsite field service roles 

JOB SUMMARY AND SCOPE
The required profile will be responsible for the full spectrum of maintaining and servicing of photovoltaic inverters and associated capital equipment to ensure 100% customer satisfaction. 

ACTIVITIES

  • Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team
  • Perform depot-based repair, testing and re-certificating of inverters
  • Perform remote onsite customer services, including installing, commissioning, troubleshooting and repairing of inverter equipment and related products
  • Calibrate and coordinate equipment according to precise specifications
  • Provide technical support to customers on site and via telephone and email
  • Provide multi-level user training
  • Provide support to engineering, manufacturing, and sales
  • Provide adequate documentation and reports upon completion of each assigned job
  • Perform field engineering projects while maintaining safety standards
  • Complete onsite audits for improved reliability
  • Carry out on site root cause analysis on equipment failures
  • Prepare proposals for services and engineering activities
  • Prepare and deliver project documentation and progress reports for internal and external clients
  • Execute field and office performance and failure testing, include analysis and repair plan
  • Act as technical liaison between FIMER Product Group Solar and client
  • Make recommendations, based on audits and analysis, to technical personnel for repair and maintenance of equipment
  • Support 3rd party field personnel in execution of activity under FIMER Product Group Solar

TECHNICAL SKILLS
MUST HAVE 

  • AC/DC Power Conversion and Control knowledge
  • Knowledge of Mechanical principles, electronics, and AC/DC power distribution
  • Communication system knowledge
  • Ability to lift and move heavy objects
  • Demonstrated ability to troubleshoot electrical and electronic circuits
  • Ability to read and understand electrical and electronic schematics and mechanical drawings
  • Ability to configure and repair communication hardware and software
  • Good use of standard work related PC programs

NICE TO HAVE

  • Power and electronic service background required, MV background (preferred)
  • Possesses driving license

BEHAVIORAL SKILLS
MUST HAVE 

  • Strong verbal and written communication skills to communicate with and maintain effective relationships with customers
  • Multitasking capability 
  • Ability to work effectively under pressure and meet deadlines

NICE TO HAVE

  • Highly motivated and self-driven, teamwork predisposition, both with local teams and with other company functions

KPI

  • Achieve a minimum number of service cases as agreed by the Company
  • Time taken for Care Response – less than 2 days
  • Achieve service revenue as set by the Company

All candidates interested should submit their applications through the LinkedIn job post.
Professionals aligned with requested profile will be contacted; we thank in advance the other candidates, who will not be given direct feedback, we will keep their profiles highlighted for future opportunities.
FIMER promotes an equal opportunity and diverse environment – all applications from talented individuals are welcome!  

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