19/01/2023

SYSTEM ENGINEER & TECHNICAL SUPPORT - INDIA

Location: Bangalore, India

Lob / Function: Utility / Central inverters

Local Org Unit: Global Post-sales support, Service

Reporting Line: Manager, Product development & post-sales support

Number of Reports: N/A

Level / Seniority: Associate

Employment Contract Type: Permanent / Full-Time

 

Education: Bachelor’s Degree in Electrical Engineering/Electronics Languages: Fluent English

Experience: Minimum 3-5 years of experience in similar roles.

 

JOB SUMMARY AND SCOPE

Global Post-sales technical support for Solar central inverters PVS800 & PVS980. Improve product reliability by performing root-cause analysis and find solutions to site-related failures. Analysis and report preparation for warranty related cases.

 

ACTIVITIES

  • Global L3 support for queries on central inverters to all FIMER service managers in salesforce.
  • Support on both hardware and firmware aspects of the inverters. Investigate failures by checking the back end by understanding aspects of firmware.
  • Technical support & preparation of technical reports for warranty related cases.
  • Perform root cause analysis for failed components (with support from vendors, if necessary).
  • Create and edit product support documentation.

 

TECHNICAL SKILLS

MUST HAVE

  • Ability to read electrical circuits and control schematics.
  • Knowledge of Power system protection
  • Knowledge of Power electronics circuits such as DC-DC, DC-AC, AC-DC converters and Power quality concepts.
  • Ability to use DSO, power quality analyzer and similar lab equipment.

NICE TO HAVE

  • Ability to understand the code written in programming languages such as C, C++, assembly.
  • Knowledge of standards such as IEC 62109, IEEE 519, IEC 61000 etc.

 

BEHAVIORAL SKILLS

MUST HAVE

  • Ability to follow-up and collaborate with various teams till closure.
  • Should be a Fast learner and must have ability to adapt to the changes quickly.
  • Quick Response to customer queries.

 

NICE TO HAVE

  • Find solutions to problems within limited timeframe.
  • Cost reduction and value addition.

 

All candidates interested should submit their applications through the LinkedIn job post

 

Professionals aligned with requested profile will be contacted; we thank in advance the other candidates, who will not be given direct feedback, we will keep their profiles highlighted for future opportunities.

FIMER promotes an equal opportunity and diverse environment – all applications from talented individuals are welcome!

 

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