Location: Terranuova Bracciolini (AR), Italy
Function: Service
Employment Contract Type: Permanent
Other: Availability to travel in Italy and abroad
Education: Diploma or degree in a technical field (electronics, electrical engineering, energy engineering or similar).
Languages: Fluent Italian, good knowledge of technical English (spoken and written), additional European languages will be considered a plus.
JOB SUMMARY AND SCOPE
The candidate will be responsible for providing on-site technical support to customers, partners and distributors for the diagnosis and resolution of problems with photovoltaic inverters and related solutions. He/she will be required to conduct training at customer sites and will be a technical point of reference to ensure service continuity and customer satisfaction.
ACTIVITIES
• Provide on-site technical assistance
• Perform diagnostics and troubleshooting on photovoltaic inverters and related systems
• Support installers, service partners and customers in commissioning and troubleshooting
• Collaborate with the remote support team for the escalation of complex cases
• Draft technical intervention reports
• Collect technical data to share with R&D and Quality departments for analysis of any recurring issues or product anomalies
• Update and maintain the company knowledge base with standard procedures and solutions
TECHNICAL SKILLS
• Basic knowledge of photovoltaic systems and inverters
• Ability to read and interpret electrical diagrams and technical manuals
• Good familiarity with diagnostic tools and monitoring software
• Proficiency in Office and CRM ticketing systems
BEHAVIORAL SKILLS
• Customer focus and clear, professional communication skills
• Problem solving and ability to work independently
• Ability to work in a team and collaborate with multiple departments
• Stress management and ability to work on multiple requests simultaneously