Reporting suspected vulnerabilities

If you encounter a suspected vulnerability in FIMER products or have a security concern, please promtly report the same to us
Vulnerability reporting procedure
Please report suspected vulnerabilities by following the process described below.

1)    Please report suspected vulnerabilities using the dedicated template which can be downloaded at the bottom of this page. Kindly fill in all the sections required and please remember that the more information you provide, the more precise and detailed it is, the better we can act to implement improvements.

2)    Vulnerability information is sensitive. Please encrypt the template and all other documents you would like to share by using OpenPGP. Click on the tab below to obtain MA Solar Italy's OpenPGP public key (key ID: 9FC5 A194 AA8C 7F0A; OpenPGP fingerprint: 4822 CCCD 9193 FC67 5840 B8BE 9FC5 A194 AA8C 7F0A).

3)    Please send the encrypted document via email: itteb.cybersecurity@fimer.com. We are committed to replying asap to any suspected vulnerability reported by security researchers, industry organizations, customers, and suppliers. 

Note: Generally, you will receive an email confirmation letter within 5 working days and get informed of the handling progress.

Template
Template - Suspected vulnerabilities
Download