Location: United Kingdom
Function: Service
Reporting Line: Service Manager Italy
Level / Seniority: Medium- high level
Employment Contract Type: Full-Time
Education - Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field
Languages - Native English speaker, Knowledge of the Italian language will be considered a plus
Experience - Proven experience (typically 5+ years) in similar roles
JOB SUMMARY AND SCOPE
We are seeking an experienced Service Manager to lead and develop our after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations.
The Service Manager will act as the main interface between customers, service partners, and internal technical teams, while ensuring compliance with UK regulations and company standards.
ACTIVITIES
• Manage and continuously improve after-sales service activities for solar inverter products in the UK
• Lead, coach, and support internal service engineers and external service partners
• Ensure timely troubleshooting, repair, replacement, and commissioning support
• Act as escalation point for complex technical issues and customer complaints
• Monitor service KPIs (response time, resolution time, customer satisfaction, warranty costs)
• Coordinate warranty claims, returns (RMA), and spare parts management
• Provide technical support and training to customers, installers, and partners
• Collaborate with Sales, Product Management, and R&D teams to feedback field issues and improve product reliability
• Support service strategy development and continuous improvement initiatives
TECHNICAL SKILLS
• Proven experience (typically 5+ years) in service or technical support roles within solar PV, inverters, power electronics, or renewable energy
• Strong knowledge of solar inverter systems and PV plant operation
• Experience managing teams or service partners
• Good understanding of the UK solar market and regulatory environment
• Willingness to travel within the UK as required
• Excellent communication skills in English (written and spoken)
• Knowledge of the Italian language will be considered a plus
• Proficiency with CRM and service management tools
BEHAVIORAL SKILLS
• Strong technical and analytical skills
• Excellent problem-solving and customer-facing skills
• Leadership and people management capabilities
• Customer-oriented mindset
• Ability to work independently and cross-functionally